Crash course in dealing with difficult library customers
by Shelley MosleyEvery library experiences difficult patrons.
Thorough preparation is the best defense: it's always much better to be proactive than reactive.
The authors of "Crash Course in Dealing with Difficult Library CustomerS" realized that these kinds of situations.
This book covers a variety of situations that one can encounter in a library environment. It begins with an overview of general guidelines when dealing with customer-related problems at the library.
More than anything, these books seem to be a commiseration--it's amazing that in libraries across the country, we all have a bizarrely specific selection of "types"--from the know-it-all who doesn't NEED librarians but bullies them anyway to the lonely clinger who parks himself at your desk and refuses to budge for hours-long stretches. I guess this is further proof that no matter how unique and special we each like to pretend we are, we really are just boring human beings who share the same "unique" traits with millions of others.
Books
Boy Who Hatched Monsters
T. C. Shelley
Frankenstein
Mary Wollstonecraft Shelley
Falkner Annotatsed
Mary Shelley
I Love to Help (Welsh English Bilingual Children's Book)
Shelley Admont
Frankenstein by Mary Shelley
mary shelley
Falkner Illustrated (Classic Edition)
Mary Shelley
Colors
Shelley Rotner
the world is full of vibrant colors--explore it with this beautiful book from an award-winning photographer!
Frankenstein
Mary Wollstonecraft Shelley
Frankenstein / Mary Shelley / Illustrated
Mary Wollstonecraft Shelley
Let's play, Mom!
Shelley Admont
I Love to Go to Daycare
Shelley Admont
Dialogic Approaches to TESOL
Shelley Wong
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I Love My Dad (Maori Language Children's Book)
Shelley Admont
Proserpine and Midas Annotated
Mary W. Shelley
Design Thinking for Every Classroom
Shelley Goldman
Frankenstein Annotated
Mary Wollstonecraft Shelley
Frankenstein Annotated
Mary Wollstonecraft Shelley
Amanda's Dream
Shelley Admont
I Love to Tell the Truth
Shelley Admont
Letters on Sweden, Norway, and Denmark
Mary Wollstonecraft Shelley
Laon and Cythna, or, The Revolution of the Golden City
Percy Bysshe 1792-1822 Shelley
Christmas Courtship
Shelley Shepard Gray
Frankenstein
Mary Wollstonecraft Shelley
Invisible Girl Illustrated
Mary Wollstonecraft Shelley
Workplace Bullying
Shelley Boulet
A Secret Never Told
Shelley Noble
Last Man Annotated
Mary Wollstonecraft Shelley
Frankenstein Illustrated
Mary Wollstonecraft Shelley
Frankenstein
Mary Wollstonecraft Shelley
Miracles Unfolding
Shelley Thody
Awkward Black Man
Walter Mosley
Frankenstein Illustrated
Mary Wollstonecraft Shelley
Complete Poetical Works of Percy Bysshe Shelley Volume II
Percy Bysshe Shelley
Tara's Family Secrets
Cherrell Shelley-Robinson
My Journal
Shelley Holtet
Frankenstein / Mary Shelley / Illustrated
Mary Wollstonecraft Shelley
Frankenstein Mary Shelley 1818
Mary Wollstonecraft Shelley
Awakening His Shy Vet
Shelley Riverseng
Last Man
Mary Wollstonecraft Shelley
I Love Winter
Shelley Admont
Frankenstein; or, the Modern Prometheus
Mary Wollstonecraft Shelley
I Love Autumn (Afrikaans Children's Book)
Shelley Admont
Penguin Readers Level 5
Mary Wollstonecraft Shelley
Penguin readers is an elt graded reader series for learners of english as a foreign language.
Canadian Culinary Imaginations
Shelley Boyd
In the twenty-first century, food is media – it is not just on plates, but in literature and on screens, displayed in galleries, studios, and public places.
Sweet Dreams, My Love
Shelley Admont
Sweet Dreams, My Love
Shelley Admont
Amanda's Dream
Shelley Admont
I Love to Brush My Teeth
Shelley Admont
Fortunes of Perkin Warbeck
Mary Wollstonecraft Shelley
School Days
Shelley Rotner
Get ready for the first day of school--and beyond--in this reassuring photo book.
Lodore Illustrated
Mary Wollstonecraft Shelley
Essays, Letters from Abroad, Translations and Fragments, Ed. by Mrs. Shelley
Percy Bysshe Shelley
I Love to Keep My Room Clean (English Malay Bilingual Book for Kids)
Shelley Admont
English malay bilingual children's book.
I Love Winter
Shelley Admont
Frankenstein
Mary Wollstonecraft Shelley
Brilliant young scientist victor frankenstein's drive to create life leads him to animate a creature assembled from the bodies of the dead.
Trouble Is What I Do
Walter Mosley
Max and Zoe at Break Time
Shelley Swanson Sateren
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